Cebu Pacific airlines | Suspension of all Flight Operations due to COVID-19

ALL CEBU PACIFIC AND CEBGO FLIGHTS WILL BE CANCELLED

Cebu Pacific Advisory

March 17, 2020, as of 3:00pm

Suspension of all Flight Operations due to COVID-19

ALLCEBU PACIFICAND CEBGOFLIGHTSWILL BECANCELLED fromMarch19until April 14, 2020,in support ofgovernment regulations on COVID-19.

The Philippine government recently implemented Enhanced Community Quarantine over Luzon,and similar directivesacross various provinces in the country.We are ensuring the safety of ourpassengers andoperations teams, insupport ofstricter quarantine measures,land travel restrictionsandregulationsin place

The last day of operationsprior to our temporary suspension of flightswill be on March 18, 2020 whereinCebu Pacific will operate the following flights:

Manila-Bangkok-Manila

Manila-Tokyo (Narita)-Manila

Manila-Osaka-Manila

Manila-Nagoya-Manila

Manila-Ho Chi Minh-Manila

Manila-Singapore-Manila

Manila-Taipei-Manila

Manila-Bali (Denpasar)-Manila

Please check the flight status throughhttp://bit.ly/CEBflight-status

Below is a summary of the options for passengers oncancelled flights due to COVID-19. These options may beprocessed online via the “Manage Booking” portal in the Cebu Pacific websitebit.ly/CEBmanageflight.

 RebookingTravel FundRefund
Airline cancellation options due to COVID-19
(March 15 – April 14, 2020)

‐ Yes, waived fare difference and change fee

‐ Valid up to June 30 travel

‐ Yes, full travel fund

‐ Extended validity from 90 days to 180 days

‐ Travel validity up to 12 months

‐ Redemption: If GetGo member, can redeem online. If non-GetGo member, can redeem through ticket office or hotline (+632-87020-888). Ticket offices will reopen April 15 onwards.

‐ Yes, full refund

‐ To be made according to mode of payment. If payment was made through debit or credit card, please allow at least 3-4 billing cycles for refund to be credited into the account.

Voluntary cancellation options due to COVID-19
(April 15 – April 30, 2020)

‐ Yes, waived change fee only. Fare difference may apply.

‐ No limit on travel validity, as long as available in the website

‐ Yes, full travel fund

‐ Extended validity from 90 days to 180 days

‐ Travel validity up to 12 months

‐ Redemption: If GetGo member, can redeem online. If non-GetGo member, can redeem through hotline (+632-87020-888). Ticket offices will reopen April 15 onwards.

‐ Not applicable

For the health and safety of our passengers and personnel,allCebu PacificTicket officeswill beclosedfromMarch 19toApril 14,2020.For any concerns, pleasecontact Cebu Pacific via http://bit.ly/CEBrequest . You may also contact our customer hotlinesthroughhttp://bit.ly/CustomerHotlines

For more details, please read herebit.ly/CEBCOVID-19FAQ

We continue to monitor the situation and will provide updates assoon as possible.This is a developing and unprecedented situation.We thank everyone for theirpatience andunderstanding, and our flight, operational andfrontlineteams for doing all they can to assist our passengers.

CEBU PACIFIC CEBGO FLIGHTS CANCELLED
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